Keynote Competitive Research
Use our studies and indices to understand your industry’s best practices. See how your Web sites, customer experiences, and performance levels compare to key competitors.Why Keynote Competitive Research?
For over a decade, Keynote has been the Internet's performance authority. We use the world's largest Internet test & measurement network and one of the most representative panels of Internet users to deliver data and insights on the end-user's experience. Keynote Competitive Research provides you with an in-depth understanding of your customers, competitors, and markets. You will receive true business intelligence that will help you determine the best online strategies for gaining a competitive edge and accomplishing business goals.
With Keynote Competitive Research you can:
- Receive detailed performance rankings and year-over-year metrics that show how you rank vs. the competition in terms of customer experience and performance.
- Get true business intelligence by looking at all dimensions of your Web site performance - availability, responsiveness, visual appeal, brand building, and customer acquisition and retention.
- Compare your service quality performance against your closest competitors with regular competitive monitoring and analysis reports.
Industry Studies
Receive detailed Web site performance metrics, customer experience rankings and best practices by company and by
industry. 
Online Excellence Program
Recognizing the “best of the best” Web sites as ranked in the Keynote Competitive Research studies.
Featured Industry Study
Retail Electronics – Wave 2
| A Partial List of Sites: |
|---|
| Amazon.com |
| Best Buy |
| Dell |
| Newegg.com |
| Target |
The Keynote Customer Experience Rankings and Service Level Rankings studies for Retail Electronics sites are part of Keynote’s syndicated competitive research program designed to benchmark and improve the technical and business performance of leading Web businesses.
Performance Indices
Access weekly, at-a-glance benchmarking data of performance availability and responsiveness for top Web sites in leading e-commerce industries.
Featured Performance Index
Business Top 40 – December 2008
Keynote Connection
Keynote Blogs
SysCon – with Ben Rushlo, Matthew Brady, Shawn White, and Haroon Chohan
The Web is moving fast, is your site’s performance keeping up?