Case Studies
Keynote provides Total Performance Management services to some of the world's largest and most successful companies doing business on the Web. Our customers are a cross-section of industries in retail, banking, finance, computer technology, networking, publishing, manufacturing, and services.
Bath & Body Works
“We were impressed with Keynote’s unique ability to conduct an on-line survey and track actual customer behavior. Keynote’s WebEffective technology allowed us to do this quickly, efficiently, and on a large scale.”
“We were impressed with Keynote’s unique ability to conduct an on-line survey and track actual customer behavior. Keynote’s WebEffective technology allowed us to do this quickly, efficiently, and on a large scale.”
Careerbuilder.com
“Working with Keynote helped us to move forward with confidence in our efforts to support the launches of new partners and, at the same time, save valuable dollars.”
“Working with Keynote helped us to move forward with confidence in our efforts to support the launches of new partners and, at the same time, save valuable dollars.”
Cisco User Experience
"What we really wanted to find out was how our customers were actually using this information. In other words dig a little deeper and understand our customers better, including their likely business intentions or behavior."
"What we really wanted to find out was how our customers were actually using this information. In other words dig a little deeper and understand our customers better, including their likely business intentions or behavior."
Eastern Bank
“We strive to be large enough to offer sophisticated products, but small enough to manage it smoothly. To support this mission, our strategy is to outsource to partners such as Keynote to help us provide a high-quality customer experience.”
“We strive to be large enough to offer sophisticated products, but small enough to manage it smoothly. To support this mission, our strategy is to outsource to partners such as Keynote to help us provide a high-quality customer experience.”
eBay
“Keynote is playing a critical role in helping us understand the needs of our buyers and drive conversion rates.”
“Keynote is playing a critical role in helping us understand the needs of our buyers and drive conversion rates.”
EdgeCast
“We needed a sales tool to demonstrate to prospects the performance of their rich media over the Internet with EdgeCast technology and without our technology. Keynote’s Application Perspective® and Streaming Perspective are the ideal solutions for measuring and monitoring performance of standard HTTP and streaming content.”
“We needed a sales tool to demonstrate to prospects the performance of their rich media over the Internet with EdgeCast technology and without our technology. Keynote’s Application Perspective® and Streaming Perspective are the ideal solutions for measuring and monitoring performance of standard HTTP and streaming content.”
Fox Sports
“Anyone can write a program generating requests to throw at your site. But Keynote far exceeds that minimum level. Keynote realistically simulates user behavior and experience, and gives us the diagnostic detail to understand what we need to improve.”
“Anyone can write a program generating requests to throw at your site. But Keynote far exceeds that minimum level. Keynote realistically simulates user behavior and experience, and gives us the diagnostic detail to understand what we need to improve.”
Government Agency
This agency has dramatically increased the performance and reliability of its site, made its site response competitive, halted the erosion of its customer base, and launched new applications that have generated increased traffic to and use of its site.
This agency has dramatically increased the performance and reliability of its site, made its site response competitive, halted the erosion of its customer base, and launched new applications that have generated increased traffic to and use of its site.
Microsoft MapPoint
“Working with Keynote helped us to move forward with confidence in our efforts to support the launches of new partners and, at the same time, save valuable dollars.”
“Working with Keynote helped us to move forward with confidence in our efforts to support the launches of new partners and, at the same time, save valuable dollars.”
Mirror Image
“Mirror Image provides a proven content delivery network for digital media that ensures the best possible user experience while enabling companies to minimized their website infrastructure investment and operational costs.”
“Mirror Image provides a proven content delivery network for digital media that ensures the best possible user experience while enabling companies to minimized their website infrastructure investment and operational costs.”
Moka
“We selected Keynote Mobile Application Perspective® (MAP) technology for Common Short Code (CSC) SMS because it allowed us to monitor the end-to-end performance of our service as customers would experience it.”
“We selected Keynote Mobile Application Perspective® (MAP) technology for Common Short Code (CSC) SMS because it allowed us to monitor the end-to-end performance of our service as customers would experience it.”
Morningstar
“We use Keynote Application Perspective® and Transaction Perspective as auditable third-party verification that we’re conforming to our SLAs. Having this ability is a selling point for our institutional customers.”
“We use Keynote Application Perspective® and Transaction Perspective as auditable third-party verification that we’re conforming to our SLAs. Having this ability is a selling point for our institutional customers.”
PowerReviews
“Keynote did such a good job of helping us determine how to do the testing that the answers
fell out of the results without the need for a lot of additional analysis”
“Keynote did such a good job of helping us determine how to do the testing that the answers
fell out of the results without the need for a lot of additional analysis”
REI
“Site performance and stability are critical for successful e-business on REI.com. Keynote’s services are strategically critical in helping us to meet this goal.”
“Site performance and stability are critical for successful e-business on REI.com. Keynote’s services are strategically critical in helping us to meet this goal.”
SmartMoney.com
“Keynote provides us with immediate notification of any problems with our site and also offers a diagnostic environment that helps us quickly identify the source of the problem.”
“Keynote provides us with immediate notification of any problems with our site and also offers a diagnostic environment that helps us quickly identify the source of the problem.”
Sony Ericsson
“We wanted to find out what customers really thought about our site. We needed softer data about our customers’ experience with our site to interpret the statistics we were getting from it. We were getting a lot of data (from analytics) but no context with which to analyze it.”
“We wanted to find out what customers really thought about our site. We needed softer data about our customers’ experience with our site to interpret the statistics we were getting from it. We were getting a lot of data (from analytics) but no context with which to analyze it.”
thePlatform
“As a B2B company, we enable a large number of well-known media companies to manage and publish their broadband video over a variety of Internet channels to reach their audience. Keynote Application Perspective® allows us to protect our overall service level agreements to our customers and ensure that we’re delivering the promised Web site response times.”
“As a B2B company, we enable a large number of well-known media companies to manage and publish their broadband video over a variety of Internet channels to reach their audience. Keynote Application Perspective® allows us to protect our overall service level agreements to our customers and ensure that we’re delivering the promised Web site response times.”
These Days
“We used Keynote Test Perspective to make sure our site could handle spikes in load without any bottlenecks.”
“We used Keynote Test Perspective to make sure our site could handle spikes in load without any bottlenecks.”
YouTube™
“Keynote Mobile Device Perspective was one of the only solutions on the market that could monitor streaming video on a mobile device in remote markets.”
“Keynote Mobile Device Perspective was one of the only solutions on the market that could monitor streaming video on a mobile device in remote markets.”